I don't understand why all customer support systems don't employ some sort of call back mechanism. You have employees sitting at their desks, waiting for calls to come in, but inevitably there are more calls in the queue than employees so the customer is the one doing all the waiting. Why not do it the opposite way?
Customer calls tech support, goes through a few basic questions to direct them to the right department if neccessary, then they enter their phone number and hang up.
Their phone number goes into the queue and the CSR operator, instead of answering the next incoming call, calls the next customer in the queue!
Customer doesn't have to be tied to the phone listening to musak, company doesn't have tens/hundreds of callers on hold at any given time putting load on their phone lines etc., CSR doesn't have his phone ringing off the hook -- they call you when they are ready to handle the next call.
It's so simple, why isn't this more common?
Wired has a story about digg.com. Slashdot has a story about Wired's story about digg.com. Then digg.com has a headline pointing to the Slashdot story about Wired's story about digg.com. Then the Internet imploded.
This fluid lens technology from Philips Research may eliminate some of the physical limitations of optics and allow camera phones to one day rival full-size cameras in image quality.
If you spent the unimaginable amount of resources it would take to travel to a distant planet, what would you do when you finally get there? Announce your presence to the alien civilization in some grandios fashion? Or go find a relatively uneducated section of the population, give a few of them complementary anal probes, then leave quietly?
Slashdot Mirror
I don't understand why all customer support systems don't employ some sort of call back mechanism. You have employees sitting at their desks, waiting for calls to come in, but inevitably there are more calls in the queue than employees so the customer is the one doing all the waiting. Why not do it the opposite way? Customer calls tech support, goes through a few basic questions to direct them to the right department if neccessary, then they enter their phone number and hang up. Their phone number goes into the queue and the CSR operator, instead of answering the next incoming call, calls the next customer in the queue! Customer doesn't have to be tied to the phone listening to musak, company doesn't have tens/hundreds of callers on hold at any given time putting load on their phone lines etc., CSR doesn't have his phone ringing off the hook -- they call you when they are ready to handle the next call. It's so simple, why isn't this more common?
Wired has a story about digg.com. Slashdot has a story about Wired's story about digg.com. Then digg.com has a headline pointing to the Slashdot story about Wired's story about digg.com. Then the Internet imploded.
And just for that, I won't be buying a PS3. Take that, Sony!
How does this car compare to an electric train? Which I can also afford.
"Nokia not interested in Stallman's opinion"
Nokia N91
This fluid lens technology from Philips Research may eliminate some of the physical limitations of optics and allow camera phones to one day rival full-size cameras in image quality.
If you spent the unimaginable amount of resources it would take to travel to a distant planet, what would you do when you finally get there?
Announce your presence to the alien civilization in some grandios fashion? Or go find a relatively uneducated section of the population, give a few of them complementary anal probes, then leave quietly?