After a couple of days of a non-working cable modem and apparent lack of service from my cable provider (For reasons of anonymity, I will not mention the cable providers name, but we can call it "Cox").
Anywho...I proceeded to call the cable company and wait for Tech Support. After a few minutes holding, a lady came on the phone and I proceeded to explain my problem. She tried to walk me through the standard script (is it plugged in? do you have a head on your shoulders? are you sure its a computer?). Finally I asked if I could talk to someone in the Technical Dept (NOT Tech Support) and see if I could re-register my modem's MAC address. After flailing and obviously trying to prevent me from getting to the real help... she told me (drumroll please):
"Oh Sir, I just found out that Internet Explorer is experiencing a nationwide outage and you will need to call Micro$oft about the problem"
YOU GOTTA BE F$@#!ng Kidding Me!
I tried to be nice and tell her I didn't really think that was the problem and again ask for the Tech Dept. She would not budge. So we went back and forth on this a few times (all the while Im trying to remain calm).
Finally I lose it and try to explain as nicely as I can: Maaa'amm I don't think this is could be the problem because IE is a local application, merely a way to browse the web, its just tool. Since it runs local on a machine...it can't actually have a Nationwide Outage.
And before I could finish she was trying to interrupt again so I raised my voice and said:
"AND IM NOT EVEN USING IE...IM USING MOZILLA! But Im sure there is a nationwide outage of that as well. Or maybe its my command prompt/ipconfig, maybe its having a nationwide outage as well. RIGHT?!?!"
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After a couple of days of a non-working cable modem and apparent lack of service from my cable provider (For reasons of anonymity, I will not mention the cable providers name, but we can call it "Cox").
Anywho...I proceeded to call the cable company and wait for Tech Support. After a few minutes holding, a lady came on the phone and I proceeded to explain my problem. She tried to walk me through the standard script (is it plugged in? do you have a head on your shoulders? are you sure its a computer?). Finally I asked if I could talk to someone in the Technical Dept (NOT Tech Support) and see if I could re-register my modem's MAC address. After flailing and obviously trying to prevent me from getting to the real help... she told me (drumroll please):
"Oh Sir, I just found out that Internet Explorer is experiencing a nationwide outage and you will need to call Micro$oft about the problem"
YOU GOTTA BE F$@#!ng Kidding Me!
I tried to be nice and tell her I didn't really think that was the problem and again ask for the Tech Dept. She would not budge. So we went back and forth on this a few times (all the while Im trying to remain calm).
Finally I lose it and try to explain as nicely as I can: Maaa'amm I don't think this is could be the problem because IE is a local application, merely a way to browse the web, its just tool. Since it runs local on a machine...it can't actually have a Nationwide Outage.
And before I could finish she was trying to interrupt again so I raised my voice and said: "AND IM NOT EVEN USING IE...IM USING MOZILLA! But Im sure there is a nationwide outage of that as well. Or maybe its my command prompt/ipconfig, maybe its having a nationwide outage as well. RIGHT?!?!"
Then she hung up on me....the nerve.