Sun have a program called SunVIP (Vendors Integration Program) which does something like this. Basically, they will go back & forth between their own tech support and your other vendor to track down the problem.
Main issues are:
Your other vendor needs to be on Sun's list (includes IBM, Oracle, Sybase, 3Com, Cisco)
You need a fairly high-level support contract with Sun (& probably the other vendor)
Disclaimer: We haven't used the service - I just heard the spiel at a Sun presentation & thought it was a rare example of common-sense.... it may not actually work:-)
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Main issues are:
- Your other vendor needs to be on Sun's list (includes IBM, Oracle, Sybase, 3Com, Cisco)
- You need a fairly high-level support contract with Sun (& probably the other vendor)
More info at Sun's support page.Disclaimer: We haven't used the service - I just heard the spiel at a Sun presentation & thought it was a rare example of common-sense.... it may not actually work :-)