These goals can all be met without decentralizing the tracker. Want redundancy? Pick up a book and learn how to actively load balance one URL on multiple servers.
Honestly, I don't see why everyone expects the application to do *everything* for them. Be an admin and think for yourself, solve the problems.
Is your web server mission critical? Problably. Did you figure out how to distribute that for high availability? Wash. Rinse. Repeat.
In a past life, I worked as a phone tech at Dell. Looking out at the 400+ techs around me, there was definitely a *large* disparity in technical skill, uptake, and general troubleshooting process.
For those looking to receive quality support, my main recommendation is to act like a decent human being when you call, instead of an arrogant jerk. It's very rare that a technician actually enjoys working on the phone, and it's even doubly rare for the strong techs that know they could be doing more complicated work. The job is not fun. The pay is miserable. A little bit of politeness will get you a long way, and if you get a tech on the phone that obviously doesn't have a clue, just hang up and call back -- it's best for all involved parties.
For the technicians out there still on the phones, carry with yourself the two rules I was once taught:
1) Hey, I still get paid.
2) When I go home, *my* computer works.
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These goals can all be met without decentralizing the tracker. Want redundancy? Pick up a book and learn how to actively load balance one URL on multiple servers.
Honestly, I don't see why everyone expects the application to do *everything* for them. Be an admin and think for yourself, solve the problems.
Is your web server mission critical? Problably. Did you figure out how to distribute that for high availability? Wash. Rinse. Repeat.
In a past life, I worked as a phone tech at Dell. Looking out at the 400+ techs around me, there was definitely a *large* disparity in technical skill, uptake, and general troubleshooting process. For those looking to receive quality support, my main recommendation is to act like a decent human being when you call, instead of an arrogant jerk. It's very rare that a technician actually enjoys working on the phone, and it's even doubly rare for the strong techs that know they could be doing more complicated work. The job is not fun. The pay is miserable. A little bit of politeness will get you a long way, and if you get a tech on the phone that obviously doesn't have a clue, just hang up and call back -- it's best for all involved parties. For the technicians out there still on the phones, carry with yourself the two rules I was once taught: 1) Hey, I still get paid. 2) When I go home, *my* computer works.