Similar problems with Compu$erve 2000..
on
Disconnecting
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· Score: 1
.. as an interim Internet connection -- while I was waiting for Cable broadband to be available in my area -- I signed up for Compu$erve 2000. About 6 months after having service, I called to cancel.. after about 30 minutes of waiting on hold, I reached a rep for C$2K
I received the same "Why are you cancelling service?" question.. gave the same answer about getting Cable broadband, and he went off on a rant of how I could keep my C$2K service and still have cable..
No dice.. i was determined to cancel that day.. until he told me that they would gladly extend my service for free for 3 months so i could make sure everyone had my new e-mail address, etc.. after which point it would be cancelled that day..
Wow! Great! 3 free months and I don't have to call back!
Wrong-o.. After those 3 months, I got billed again, full price, for the service. I called to complain.. the only response that I received from the rep was.. "Well, they shouldn't have told you that.. we can only cancel on the day that you call.."
So, after waiting 10 minutes on hold to be transferred to a supervisor, who almost immediately hung up on me, I had to call back..
The rep that I spoke to was exceedingly rude and was no help. This rep wouldn't even transfer me to a supervisor, all but saying that it's my fault for listening to the rep (who should know the policies better then me) and that I would have to eat the cost...
Well, after I got off of the phone with him, I wrote an e-mail and snail mail to the president's office. I got a refund..
But still, all in all, that is about 3 hours of my life that I am never getting back..
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.. as an interim Internet connection -- while I was waiting for Cable broadband to be available in my area -- I signed up for Compu$erve 2000. About 6 months after having service, I called to cancel.. after about 30 minutes of waiting on hold, I reached a rep for C$2K
I received the same "Why are you cancelling service?" question.. gave the same answer about getting Cable broadband, and he went off on a rant of how I could keep my C$2K service and still have cable..
No dice.. i was determined to cancel that day.. until he told me that they would gladly extend my service for free for 3 months so i could make sure everyone had my new e-mail address, etc.. after which point it would be cancelled that day..
Wow! Great! 3 free months and I don't have to call back!
Wrong-o.. After those 3 months, I got billed again, full price, for the service. I called to complain.. the only response that I received from the rep was.. "Well, they shouldn't have told you that.. we can only cancel on the day that you call.."
So, after waiting 10 minutes on hold to be transferred to a supervisor, who almost immediately hung up on me, I had to call back..
The rep that I spoke to was exceedingly rude and was no help. This rep wouldn't even transfer me to a supervisor, all but saying that it's my fault for listening to the rep (who should know the policies better then me) and that I would have to eat the cost...
Well, after I got off of the phone with him, I wrote an e-mail and snail mail to the president's office. I got a refund..
But still, all in all, that is about 3 hours of my life that I am never getting back..