Verizon DSL is, for lack of a better phrase, a total nightmare. I had them for three months (from jan-march of last year) - the service was down for days at a time, more than once, with only the vaguest explanation. Tech support was a bunch of morons that constantly promised a call back, but never delivered. But here is the real killer.
I cancelled the service in March, and put a cable-modem in.. I had had the DSL coming right out of my checking account, direct billed by verizon (108 a month, with taxes). I don't watch my account as closely as I should, and when things my checks started bouncing in August, I wasn't sure why.. When I backtracked, I found out that Verizon had been charging my account for the last 5 months! But wait! There's more! When I called them, their wonderful tech support promised that I would have my money IN THREE BILLING CYCLES... Again, wait, there's more! After I bitched and moaned about waiting three months for MY money that, in my eyes, verizon STOLE from my account, I stuck it out. In November, when i didn't get my money, I called again - and they had NO RECORD OF MY CONVERSATION!!! So, again, I had to wait ANOTHER three months! When they finally deposited the money back into my account in FEBRUARY, almost a year after the thefts had begun, they deposited it minus the taxes...
In short, I would use a tin can with a string before I would ever use verizon. The service DSL service SUCKS, the tech support people are a bunch of barely trained seals, and a cable modem is cheaper anyway..
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Wow... did someoone forgget to taeke thier medikatoin tuday?
Verizon DSL is, for lack of a better phrase, a total nightmare. I had them for three months (from jan-march of last year) - the service was down for days at a time, more than once, with only the vaguest explanation. Tech support was a bunch of morons that constantly promised a call back, but never delivered. But here is the real killer.
I cancelled the service in March, and put a cable-modem in.. I had had the DSL coming right out of my checking account, direct billed by verizon (108 a month, with taxes). I don't watch my account as closely as I should, and when things my checks started bouncing in August, I wasn't sure why.. When I backtracked, I found out that Verizon had been charging my account for the last 5 months! But wait! There's more! When I called them, their wonderful tech support promised that I would have my money IN THREE BILLING CYCLES... Again, wait, there's more! After I bitched and moaned about waiting three months for MY money that, in my eyes, verizon STOLE from my account, I stuck it out. In November, when i didn't get my money, I called again - and they had NO RECORD OF MY CONVERSATION!!! So, again, I had to wait ANOTHER three months! When they finally deposited the money back into my account in FEBRUARY, almost a year after the thefts had begun, they deposited it minus the taxes...
In short, I would use a tin can with a string before I would ever use verizon. The service DSL service SUCKS, the tech support people are a bunch of barely trained seals, and a cable modem is cheaper anyway..
but I'm not bitter..