Yup, believe it or not, we use one of these to run 3 call centers at our site. One of the appealing aspects of this system is it's versatility, I have yet to encounter a configuration or situation that it can't be made to resolve. I've also been out to their site for training on their product and I continue to be amazed at the quality of their service.
It's a good system, that jsut so happens to run Linux.
It's a pretty good read so far, I'm almost halfway through it. The historical annecdotes help to breath some life into what might potentially be interesting, but dry, material.
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Yup, believe it or not, we use one of these to run 3 call centers at our site. One of the appealing aspects of this system is it's versatility, I have yet to encounter a configuration or situation that it can't be made to resolve. I've also been out to their site for training on their product and I continue to be amazed at the quality of their service.
It's a good system, that jsut so happens to run Linux.
;-)
It's a pretty good read so far, I'm almost halfway through it. The historical annecdotes help to breath some life into what might potentially be interesting, but dry, material.
I'd recommend it.