I agree 100%.. The article mentions AOL's "experiment" with Lotus: Sametime. My company has 5 Sametime servers with 1350 people using Sametime for IM, Video/Audio conferencing, and desktop sharing. The Sametime client connects to the AIM network in addition to our internal servers and displays your buddy list, but I honestly don't consider this "Integrated" with AIM because you still need a separate AIM account from your Sametime account, and the servers don't share any information, it is basically exactly the same as Trillian. It needs to be taken one step further and opened up on the server side too, so that users don't need multiple user accounts, and companies can let their customers use whatever IM client they prefer to leverage that companies internal IM resources.
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I agree 100%.. The article mentions AOL's "experiment" with Lotus: Sametime. My company has 5 Sametime servers with 1350 people using Sametime for IM, Video/Audio conferencing, and desktop sharing. The Sametime client connects to the AIM network in addition to our internal servers and displays your buddy list, but I honestly don't consider this "Integrated" with AIM because you still need a separate AIM account from your Sametime account, and the servers don't share any information, it is basically exactly the same as Trillian. It needs to be taken one step further and opened up on the server side too, so that users don't need multiple user accounts, and companies can let their customers use whatever IM client they prefer to leverage that companies internal IM resources.