I have to admit, the first thing that came to mind when I read the topic was "Kermit - the protocol" not "Kermit - the frog".
Is this one of the "You know you are old..." thingies?
but it would seem to me that if you're getting paid to maintain a Linux system, you should already have a few manuals handy and be able to diagnose and solve your problems without resorting to calling some tech support place...
My guess is, the important part of these support contracts is not the tech hotline, but the integration of security patches into the applications, especially if those applications have distro-specific modifications.
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I have to admit, the first thing that came to mind when I read the topic was "Kermit - the protocol" not "Kermit - the frog".
Is this one of the "You know you are old..." thingies?
but it would seem to me that if you're getting paid to maintain a Linux system, you should already have a few manuals handy and be able to diagnose and solve your problems without resorting to calling some tech support place...
My guess is, the important part of these support contracts is not the tech hotline, but the integration of security patches into the applications, especially if those applications have distro-specific modifications.