We have recently had some reorganisation at work, and as a result had new phone lines and numbers.
A few weeks ago I had a phone call from BT asking if I was satisfied with the service, during this call my Account Manager told me that BT had conducted extensive research and discovered that businesses do not like dealing with call centres and have developed 'local business centres'.
So now when I want work doing I pick up the phone and ask for my Account Manager by name, and people even come to visit me to discuss my requirements!
It's just a shame that they had to spend a lot of their customers money getting it wrong and then putting it right again...
Slashdot Mirror
We have recently had some reorganisation at work, and as a result had new phone lines and numbers.
A few weeks ago I had a phone call from BT asking if I was satisfied with the service, during this call my Account Manager told me that BT had conducted extensive research and discovered that businesses do not like dealing with call centres and have developed 'local business centres'.
So now when I want work doing I pick up the phone and ask for my Account Manager by name, and people even come to visit me to discuss my requirements!
It's just a shame that they had to spend a lot of their customers money getting it wrong and then putting it right again...