Liberum Help Desk Software is an excellent classic asp-based help desk solution. It is very easy to setup and use. I work at a much smaller company, less than ten help desk techs. It has worked well for us for over three years.
I wonder if this is related? Today I got this in my yahoo mailbox:
Dear Yahoo! Mail User,
We've made changes to your Yahoo! Mail account -- we've upgraded your email storage quota to 25MB, at no cost to you. As a loyal Yahoo! Mail user, you've been randomly selected to receive this free benefit effective March 31, 2004. You'll also be able to attach up to 10 files to an outgoing email message (increased from 3); and your outgoing message size can be up to 10MB (increased from 3MB). It's just our way of saying thanks!
We use Liberum Help Desk because it is simple, easy to customize and dependable. None of our users use it yet because we do not trust them yet.
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.
Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.
Key features of Liberum Help Desk:
Completely web-based
E-mail notifications
Can utilize Windows authentication, so you don't need to manage another database of users
Allows for better communication between users and support reps: users can view progress on problems and submit additional information
Built-in reporting to keep track of support reps, which departments are making requests, and what types of problems are being reported
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Liberum Help Desk Software is an excellent classic asp-based help desk solution. It is very easy to setup and use. I work at a much smaller company, less than ten help desk techs. It has worked well for us for over three years.
I wonder if this is related? Today I got this in my yahoo mailbox: Dear Yahoo! Mail User, We've made changes to your Yahoo! Mail account -- we've upgraded your email storage quota to 25MB, at no cost to you. As a loyal Yahoo! Mail user, you've been randomly selected to receive this free benefit effective March 31, 2004. You'll also be able to attach up to 10 files to an outgoing email message (increased from 3); and your outgoing message size can be up to 10MB (increased from 3MB). It's just our way of saying thanks!
We use Liberum Help Desk because it is simple, easy to customize and dependable. None of our users use it yet because we do not trust them yet.
Liberum Help Desk is the complete help desk solution for small to medium sized businesses and organizations. This software provides a simple, easy to use web interface for managing and tracking technical support problems.
Liberum Help Desk is open sourced under the GPL license and free for use. The help desk software is written in HTML and ASP and is easily modified and customized. All that is required to run Liberum Help Desk is Windows NT/2000/XP running IIS.
Key features of Liberum Help Desk:
Download Version 0.97.3 Here
Honestly, We used to write down all calls to the helpdesk on orange slips of paper. Then we would categorize the paper by making different piles. Ugh!