ho and yes if the tech does not understand your problem ask to be escalated, and make sure it gets
logged that you escalated due to the lack of knollege of the tech.
that way he should get beaten with a clue stick at some point. and it also points out to management of
callcenters the importance of training.
I work in tech support and franky when you call me
because i dont know your skill I am unwilling to
take the risk. Why? well its very simple about 99 percent of the mcse, or unix admins i speak to
Missed the error.
I would let it slip if I knew how your hardware was configured and what you had done to it over the last year. but its not so alas tough.
I am realy sorry but your that 0.01 percernt thats clued and in a way you have to suffer
for the sake of the rest of the flock.
Slashdot Mirror
ho and yes if the tech does not understand your problem ask to be escalated, and make sure it gets logged that you escalated due to the lack of knollege of the tech. that way he should get beaten with a clue stick at some point. and it also points out to management of callcenters the importance of training.
I work in tech support and franky when you call me because i dont know your skill I am unwilling to take the risk. Why? well its very simple about 99 percent of the mcse, or unix admins i speak to Missed the error. I would let it slip if I knew how your hardware was configured and what you had done to it over the last year. but its not so alas tough. I am realy sorry but your that 0.01 percernt thats clued and in a way you have to suffer for the sake of the rest of the flock.