I used some software called vantive about 4 years ago. It was either a piece of junk or my company did not purchase all of the correct modules. Vantive could be used for ticket tracking, inventory (with the proper module), stats, and other things with the proper modules. I REALLY didn't like the software. It was too inflexible. All of the fields were fixed sizes. When I went to 1024x768 resolution the data screen statyed at 800x600. It might have gotten better over the years. The backend was a SQL database.
Peoplesoft bought Vantive about two monthes before I left the company that used vantive. I would recommend peoplesoft as an overall solution. The university I currently work for is going to be moving all of the various campuses student information databases into peoplesoft. It will also replace over 20 different software packages used across all of the campuses. The best part is all of this is done via a web interface. No more running to each client for an update. The really best part is having one common interface for everything we do. This almost eliminates the learning curve when switching between applications.
If you are willing to replace just about every system you have with one, Peoplesoft is your choice. You will save money if you plan properly and do the installation right. If you just need ticket tracking, then the ticket tracking part of peoplesoft might too much.
I hate floppies. I am responible for mataining over 300 PCs for one department at a university. Each semseter I have to replace 30 to 40 floppies because students shove their disks in without regard for the drive. The metal flap always falls off and damages the head. Or the student complains that their floppy works at home but here. Starting at the end of summer 2002 I removed the floppies from all department labs. I put in 250 MB zip drives. The students and faculty complained. I told them to use the zip drive, most were already using the zip drive because the assignments are too large to fit on floppies any more. I also suggested they purchase one of the mini usb drives (the diskonkey stuff works nice). They come in 32MB, 64MB, 128MB, 256MB, and 512MB models and they are cheaper than having to buy an expensive zip drive and expensive media. Plus all of our PCs have front mounted USB ports. I am planning on replacing 1 lab of PCs with Wyse thin clients, if Wyse ever gets around to releaseing a thin client that can support a zip drive. I hear Wyse is going to release a thin client this year that has front mounted usb ports. I am eagerly waiting for this. Now if only they would get rid of the serial and parallel ports I would happier.
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I used some software called vantive about 4 years ago. It was either a piece of junk or my company did not purchase all of the correct modules. Vantive could be used for ticket tracking, inventory (with the proper module), stats, and other things with the proper modules. I REALLY didn't like the software. It was too inflexible. All of the fields were fixed sizes. When I went to 1024x768 resolution the data screen statyed at 800x600. It might have gotten better over the years. The backend was a SQL database.
Peoplesoft bought Vantive about two monthes before I left the company that used vantive. I would recommend peoplesoft as an overall solution. The university I currently work for is going to be moving all of the various campuses student information databases into peoplesoft. It will also replace over 20 different software packages used across all of the campuses. The best part is all of this is done via a web interface. No more running to each client for an update. The really best part is having one common interface for everything we do. This almost eliminates the learning curve when switching between applications.
If you are willing to replace just about every system you have with one, Peoplesoft is your choice. You will save money if you plan properly and do the installation right. If you just need ticket tracking, then the ticket tracking part of peoplesoft might too much.
Just my $.02.
I hate floppies. I am responible for mataining over 300 PCs for one department at a university. Each semseter I have to replace 30 to 40 floppies because students shove their disks in without regard for the drive. The metal flap always falls off and damages the head. Or the student complains that their floppy works at home but here. Starting at the end of summer 2002 I removed the floppies from all department labs. I put in 250 MB zip drives. The students and faculty complained. I told them to use the zip drive, most were already using the zip drive because the assignments are too large to fit on floppies any more. I also suggested they purchase one of the mini usb drives (the diskonkey stuff works nice). They come in 32MB, 64MB, 128MB, 256MB, and 512MB models and they are cheaper than having to buy an expensive zip drive and expensive media. Plus all of our PCs have front mounted USB ports. I am planning on replacing 1 lab of PCs with Wyse thin clients, if Wyse ever gets around to releaseing a thin client that can support a zip drive. I hear Wyse is going to release a thin client this year that has front mounted usb ports. I am eagerly waiting for this. Now if only they would get rid of the serial and parallel ports I would happier.