I second that. The hardest thing will be getting the people on board without threatening their value. You should start with asking everyone to choose a task that they find extremely boring, that they have to do occasionally, and ask them to document it in order to "off-load" their boring tasks. This way they have a motivation to actually document it.
I second that. The hardest thing will be getting the people on board without threatening their value. You should start with asking everyone to choose a task that they find extremely boring, that they have to do occasionally, and ask them to document it in order to "off-load" their boring tasks. This way they have a motivation to actually document it.