Are we perfect? Of course not. Do we (as you say in your website) "suck"? Far from it.
Now to get to the legal stuff. Your false and defamatory statements and your use of the Qwest name and trademark are illegal. You should cease and desist from using the Qwest trademark and publishing false, defamatory and disparaging statements. We would like to resolve this matter without legal action, but will pursue a lawsuit if necessary.
I would be happy to meet with you at your convenience before we both start spending money on lawyers. -- Legal Dept Letter
Also covered on gaming site http://www.planetdiablo.com/
Money, when isn't it about money.