the rest of the mail:
"Thank you for contacting Netflix.com customer support!
We apologize for any inconvenience this may have caused. Wait status
information is presented as a guide in order to assist customers with
prioritizing their Rental Queue. When copies of a movie become
available, if the movie is at the top of your Queue and you have an open rental slot, you should receive the title.
When we look at your Rental Queue we do our best to fulfill orders with
the priority that you have provided us with. A "wait status" message
means we may have some available copies of a particular movie but not
enough to inform all of our customers that the movie is "Available Now". With this in mind, many titles which are on "Short Wait" or "Long Wait"
will ship to you well before their inventory status on the website
changes.
When demand temporarily is greater than supply we ship to customers who
rent fewer movies because they have fewer opportunities to get a
particular movie. We do this to give the best experience to as many
members as possible.
If you have any further questions or concerns, please feel free to
contact us."
"When demand temporarily is greater than supply we ship to customers who rent fewer movies because they have fewer opportunities to get a particular movie. We do this to give the best experience to as many members as possible. "
Slashdot Mirror
the rest of the mail: "Thank you for contacting Netflix.com customer support! We apologize for any inconvenience this may have caused. Wait status information is presented as a guide in order to assist customers with prioritizing their Rental Queue. When copies of a movie become available, if the movie is at the top of your Queue and you have an open rental slot, you should receive the title. When we look at your Rental Queue we do our best to fulfill orders with the priority that you have provided us with. A "wait status" message means we may have some available copies of a particular movie but not enough to inform all of our customers that the movie is "Available Now". With this in mind, many titles which are on "Short Wait" or "Long Wait" will ship to you well before their inventory status on the website changes. When demand temporarily is greater than supply we ship to customers who rent fewer movies because they have fewer opportunities to get a particular movie. We do this to give the best experience to as many members as possible. If you have any further questions or concerns, please feel free to contact us."
Excerpt of an email from Netflix:
"When demand temporarily is greater than supply we ship to customers who rent fewer movies because they have fewer opportunities to get a particular movie. We do this to give the best experience to as many members as possible. "