This is my first experience with Linux and I have to tell you I'm very disappointed.
After having read in many different publications how great and easy Mandrake Linux is for the newbie to use, I sallied over to the Mandrake site and ponied up $94.00 for the 9.1 Power pack.
I was put off first of all by the lack of information or choice in shipping. I thought at some point through out the purchasing process, I would be given a choice, but it never came.
After having made the purchase I then inquired to Customer Service about how long it would take to receive the software. I received a reply that I should wait 8 business days.
Fine. After the 8th business day I began to worry. I have sent many, many emails regarding this order to both the US and Euro sites and have received ZERO reply's from Mandrake. Mandrake Customer Service has simply chosen to ignore my requests. This is absolutely unacceptable. Period. If you're going to do business in this manner-you will fail.
Of course my credit card was charge THE DAY I ordered the product. Today is the 17th day and I have yet to receive the product or word from Mandrake on the status of this order.
I was really hoping to replace Microsnorf with Linux....but if this is the type of Customer Service I should expect...I expect I won't be changing any time soon.
I'm really hoping Mandrake will redeem themselves by being honest and simply stating the product is not ready for shipping or refund my money.
Hopefully they can prove my experience is rare and not the norm.....
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This is my first experience with Linux and I have to tell you I'm very disappointed. After having read in many different publications how great and easy Mandrake Linux is for the newbie to use, I sallied over to the Mandrake site and ponied up $94.00 for the 9.1 Power pack. I was put off first of all by the lack of information or choice in shipping. I thought at some point through out the purchasing process, I would be given a choice, but it never came. After having made the purchase I then inquired to Customer Service about how long it would take to receive the software. I received a reply that I should wait 8 business days. Fine. After the 8th business day I began to worry. I have sent many, many emails regarding this order to both the US and Euro sites and have received ZERO reply's from Mandrake. Mandrake Customer Service has simply chosen to ignore my requests. This is absolutely unacceptable. Period. If you're going to do business in this manner-you will fail. Of course my credit card was charge THE DAY I ordered the product. Today is the 17th day and I have yet to receive the product or word from Mandrake on the status of this order. I was really hoping to replace Microsnorf with Linux....but if this is the type of Customer Service I should expect...I expect I won't be changing any time soon. I'm really hoping Mandrake will redeem themselves by being honest and simply stating the product is not ready for shipping or refund my money. Hopefully they can prove my experience is rare and not the norm.....