Some people will invariably use IM for personal use. So what? We use it a lot to communicate between departments within IT. I would be more worried about people running Kazaa.:)
Here at Novartis, it is nice because we're always multitasking. If I need to contact somebody who is on the phone, I can usually IM them and get a faster answer. Speed is critical when angry people are waiting for an answer.
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Some people will invariably use IM for personal use. So what? We use it a lot to communicate between departments within IT. I would be more worried about people running Kazaa. :)
Here at Novartis, it is nice because we're always multitasking. If I need to contact somebody who is on the phone, I can usually IM them and get a faster answer. Speed is critical when angry people are waiting for an answer.
Considering that half of Cisco support is in Mexico you better be glad that they even know English fluently!
Maybe corporations need to think a little longer and a little harder before they downsize their IT staff? :)