Basically the issue is that your router can prioritize outgoing packets, but your ISP controls the priority of incoming packets.
The only sensible solution is to bandwidth limit your other uses (most bittorrent clients can do this) so that there's always spare capacity for VOIP.
I suspect your problem is that you're trying to communicate to them based on your view of the world. If they are like most of us, they regard their home as a safe haven, and they shouldn't need to lock up things within their home. And, they probably don't visualize the Internet as the bad part of town where you always lock all doors and windows. And if they're like most of us, they don't read/understand anything that looks like an instruction manual.
So try and get behaviours based on their view of the world. As an example, instead of asking them to log off the PC, suggest that they turn it off to save electricity. The effect is almost the same.
Similarly, when there's an article about identity theft in the local paper, you can use that as a lead-in to discuss unsafe web surfing practices.
Another approach is to make them individual accounts and then customize each account based on their individual interests, so they get in the habit of switching accounts, but, be warned, they may end up both using one account, particularly if they share an email address.
Finally, you can help them out by making sure they have a safe configuration:- - a proper firewall setup between their computer and the rest of the world - you can force them to use a password to login - just apply it and blame a Microsoft security update. - disable the caching of passwords and remembering stuff for input forms - of course they'll just write down the passwords on yellow sticky notes - take away admin rights from the default account and make the admin account boring/difficult to use so even if they have the password they'll stick in the non-admin account.
Much as it's nice to blame Verizon for everything, it looks as if they have a case this time. Basically, this is about virtual numbers where the ISP has no physical presence in a local calling area, but instead pays the phone company to route the calls elsewhere. Effectively, the ISP is asking Verizon to route calls from (say) Cape Cod to Boston without paying usage charges.
As the original article implies, the unfortunate side-effect of the ruling is that people in rural areas may have to pay long distance charges to access their ISP.
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Basically the issue is that your router can prioritize outgoing packets, but your ISP controls the priority of incoming packets. The only sensible solution is to bandwidth limit your other uses (most bittorrent clients can do this) so that there's always spare capacity for VOIP.
I suspect your problem is that you're trying to communicate to them based on your view of the world. If they are like most of us, they regard their home as a safe haven, and they shouldn't need to lock up things within their home. And, they probably don't visualize the Internet as the bad part of town where you always lock all doors and windows. And if they're like most of us, they don't read/understand anything that looks like an instruction manual.
So try and get behaviours based on their view of the world. As an example, instead of asking them to log off the PC, suggest that they turn it off to save electricity. The effect is almost the same.
Similarly, when there's an article about identity theft in the local paper, you can use that as a lead-in to discuss unsafe web surfing practices.
Another approach is to make them individual accounts and then customize each account based on their individual interests, so they get in the habit of switching accounts, but, be warned, they may end up both using one account, particularly if they share an email address.
Finally, you can help them out by making sure they have a safe configuration:-
- a proper firewall setup between their computer and the rest of the world
- you can force them to use a password to login - just apply it and blame a Microsoft security update.
- disable the caching of passwords and remembering stuff for input forms - of course they'll just write down the passwords on yellow sticky notes
- take away admin rights from the default account and make the admin account boring/difficult to use so even if they have the password they'll stick in the non-admin account.
Much as it's nice to blame Verizon for everything, it looks as if they have a case this time. Basically, this is about virtual numbers where the ISP has no physical presence in a local calling area, but instead pays the phone company to route the calls elsewhere. Effectively, the ISP is asking Verizon to route calls from (say) Cape Cod to Boston without paying usage charges. As the original article implies, the unfortunate side-effect of the ruling is that people in rural areas may have to pay long distance charges to access their ISP.