Here's the response I got from their Customer Care system after a number of exchanges. Other content I've purchased from other Windows based services that use the MS DRM work fine on my Rio S10. This is terrible!
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Thank you for writing to us.
We are responding regarding your order #16543022.
We apologize if you have experienced trouble downloading your music to a
digital media player or copying your music to a CD. Unfortunately, We
are unable to provide technical assistance after you have downloaded the
music from BuyMusic.com to your primary computer. In addition, we are
unable to credit you back for failed or damaged copies once you have
successfully downloaded the music to your primary computer.
For assistance with downloading your BuyMusic.com selections to your
digital media player or copying to a CD, we suggest that you contact the
Technical Support Department of the manufacturer of your digital player
or CD-R(W) drive.
We apologize that we are unable to assist further with this issue.
Thank you for your patience and understanding. If you have any
additional questions, please contact us at
support@customerservice.buymusic.com.
We appreciate your business.
Sincerely,
BuyMusic.com
www.BuyMusic.com
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Here's the response I got from their Customer Care system after a number of exchanges. Other content I've purchased from other Windows based services that use the MS DRM work fine on my Rio S10. This is terrible! ------------ Thank you for writing to us. We are responding regarding your order #16543022. We apologize if you have experienced trouble downloading your music to a digital media player or copying your music to a CD. Unfortunately, We are unable to provide technical assistance after you have downloaded the music from BuyMusic.com to your primary computer. In addition, we are unable to credit you back for failed or damaged copies once you have successfully downloaded the music to your primary computer. For assistance with downloading your BuyMusic.com selections to your digital media player or copying to a CD, we suggest that you contact the Technical Support Department of the manufacturer of your digital player or CD-R(W) drive. We apologize that we are unable to assist further with this issue. Thank you for your patience and understanding. If you have any additional questions, please contact us at support@customerservice.buymusic.com. We appreciate your business. Sincerely, BuyMusic.com www.BuyMusic.com