I used to work for a large cable modem isp, my problem was that I cared too much about the customers. Quotas? Evaluations? Psssh, I told it like it was
Caller: "My cable modem has been out for a month and I'm still being charged..."
"Good" Rep: "I'm sorry sir, we cannot credit your account, but we'll have a tech out there sometime next week"
Me: "Yea, our network in your area sucks donkey nuts, and the cheap bastards make you pay for it, I'd get DSL..."
Maybe that's why I don't work there anymore... bah
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I used to work for a large cable modem isp, my problem was that I cared too much about the customers. Quotas? Evaluations? Psssh, I told it like it was
Caller: "My cable modem has been out for a month and I'm still being charged..."
"Good" Rep: "I'm sorry sir, we cannot credit your account, but we'll have a tech out there sometime next week"
Me: "Yea, our network in your area sucks donkey nuts, and the cheap bastards make you pay for it, I'd get DSL..."
Maybe that's why I don't work there anymore... bah