god knows how are they planning to implement this.. i seriously doubt if this can be implemented, lot of such ground breaking/interesting/first of its kind/mouth-watering/first-time-in- the-world "Projects" are announced but they seldom see the light of the day..
the user could assign a to-do the customer support co-ordinator... and in turn he/she cud assign to a field guy... both the user and co-ordinator can have the status anytime...provided the techie does update the to-do...;)
i used to manage a IBM service center earlier.. we used a Complaint mgmt. software (foxpro 2.6).. pretty dated stuff... but believe me it covered everything u need for tracking complaint status... History of a particular machine/customer... warranty status... spares used... reports on total number of calls... parts usage summary... ALMOST EVERYTHING...
then we ran into this problem of Y2K (does anyone remember the BIGGEST bug of the century ?) well it affected US !!!
can we have somebody here to recompile the.exe with 4 digit dates on it..
god knows how are they planning to implement this.. i seriously doubt if this can be implemented, lot of such ground breaking/interesting/first of its kind/mouth-watering/first-time-in- the-world "Projects" are announced but they seldom see the light of the day..
the management got to understand this simple way of truth of life... SHIT HAPPENS !!
the user could assign a to-do the customer support co-ordinator... and in turn he/she cud assign to a field guy... both the user and co-ordinator can have the status anytime ...provided the techie does update the to-do... ;)
.. ... History of a particular machine/customer... warranty status ... spares used ... reports on total number of calls... parts usage summary ... ALMOST EVERYTHING ...
.exe with 4 digit dates on it..
i used to manage a IBM service center earlier
we used a Complaint mgmt. software (foxpro 2.6).. pretty dated stuff... but believe me it covered everything u need for tracking complaint status
then we ran into this problem of Y2K (does anyone remember the BIGGEST bug of the century ?) well it affected US !!!
can we have somebody here to recompile the
The movie Pi does show something like this ... a bug trapped inside Max Cohens "Super Computer"
faith in chaos !!!