My problem with sending so many jobs to India has been trying to communicate with them. Yes, they have a good grasp of the English language. When it comes to understanding English that's a different story.
One of the reasons I have stayed true BLUE is that IBM's customer service has been execelent for the over 20 years I've been in the industry. But, all it took was one phone call last week to change my outlook of the once awsome company.
Here's how the phone conversation went.
IBM: "Hello, my name is Ann, how may I assist you."
ME: "Hi Ann, I need help in verifing an extended warranty."
IBM: "I'm sorry sir, I can not sell you an extended warranty."
ME: "No, I don't need to buy a warranty, I need to make sure of what my server has."
IBM: "Like i said sir, you will have to contact your sales respresentative for purchasing an extended warranty."
Ok, the conversation continued like that for 10 minutes until I gave up, frustrated....
Speaking English doesn't mean understanding English!
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My problem with sending so many jobs to India has been trying to communicate with them. Yes, they have a good grasp of the English language. When it comes to understanding English that's a different story. One of the reasons I have stayed true BLUE is that IBM's customer service has been execelent for the over 20 years I've been in the industry. But, all it took was one phone call last week to change my outlook of the once awsome company. Here's how the phone conversation went. IBM: "Hello, my name is Ann, how may I assist you." ME: "Hi Ann, I need help in verifing an extended warranty." IBM: "I'm sorry sir, I can not sell you an extended warranty." ME: "No, I don't need to buy a warranty, I need to make sure of what my server has." IBM: "Like i said sir, you will have to contact your sales respresentative for purchasing an extended warranty." Ok, the conversation continued like that for 10 minutes until I gave up, frustrated.... Speaking English doesn't mean understanding English!