We always take the approach of "Yes, but it will cost you". In other words, we explain the costs and difficulty associated with their requests. We never respond to the emotional tantrums of tough consumers, but instead, step back and look at what they are asking and figure out how to show them the difficulty (even impossibility) of the request.
It works every time. We don't have to say no. A bad request will die on its own. Hope this helps.
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We always take the approach of "Yes, but it will cost you". In other words, we explain the costs and difficulty associated with their requests. We never respond to the emotional tantrums of tough consumers, but instead, step back and look at what they are asking and figure out how to show them the difficulty (even impossibility) of the request. It works every time. We don't have to say no. A bad request will die on its own. Hope this helps.