I would like to get some feedback from other AT&T customers about an idea I had to get out of my 2 year agreement without paying the early termination fee, start a class action lawsuit, or just be a pain in the ass to AT&T on a larger scale. : )
This is in response to the OBSCENE wait times for customer service. Yesterday, I had a 2:11:03 call in to customer service (my 611 records will prove the call times), and the issue is still not resolved.
Section 8 of the Consumer Code for Wireless Services states that the signatories will:
PROVIDE READY ACCESS TO CUSTOMER SERVICE
Customers will be provided a toll-free telephone number to access a carrier's customer service during
normal business hours. Customer service contact information will be provided to customers online
and on billing statements. Each wireless carrier will provide information about how customers can contact
the carrier in writing, by toll-free telephone number, via the Internet or otherwise with any inquiries
or complaints, and this information will be included, at a minimum, on all billing statements, in written
responses to customer inquiries and on carriers' web sites. Each carrier will also make such contact information
available, upon request, to any customer calling the carrier's customer service departments.
"Ready Access" to solve account issues is not being provided by AT&T customer service.
Though AT&T is clearly in breach of at least one section of the Consumer Code for Wireless Service, they are still using the seal to advertise their adherence to the contract. I believe falsely advertising adherence to the Consumer Code warrants service agreements signed under this false pretense null and void.
Also, maybe the reason that a manufactured gem still costs a lot of money is that the cut symetry & polish are still an art. A well cut natural stone and a well cut fake stone takes the same amount of effort and time to create.
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This is in response to the OBSCENE wait times for customer service. Yesterday, I had a 2:11:03 call in to customer service (my 611 records will prove the call times), and the issue is still not resolved.
AT&T is a voluntary signatory on September 9, 2003 to the Cellular Telecommunications & Internet Association's Consumer Code for Wireless Service.
Section 8 of the Consumer Code for Wireless Services states that the signatories will: "Ready Access" to solve account issues is not being provided by AT&T customer service.
Though AT&T is clearly in breach of at least one section of the Consumer Code for Wireless Service, they are still using the seal to advertise their adherence to the contract. I believe falsely advertising adherence to the Consumer Code warrants service agreements signed under this false pretense null and void.
-extremely dissatisfied customer
Also, maybe the reason that a manufactured gem still costs a lot of money is that the cut symetry & polish are still an art. A well cut natural stone and a well cut fake stone takes the same amount of effort and time to create.