Many of the manufacturers allow you to use online chat for tech support. It is great because every time they ask you the same question over and over again, you can cut and paste the same response. Here is my last tech chat session with Linksys on a problem we had with the EFG80 NAS.
case id 2624601
MastenZales: Suddenly my dual hd efg80 shows duplicate sharess with ie folders public and public~1 AND the//server no longers brings up a webpage. Also can no longer see the efg with the setup utility
LinksysTechSupport Padillo: Thank you for contacting Linksys chat support. How may I assist you? MastenZales: hello thanks for answering MastenZales: As you can see, we cannot get to a web interface on our efg80. It has been working flawlessly for over a year but today we noticed that we cannot access the web admin and that there are dual shares LinksysTechSupport Padillo: You may try to unplug the power from the efg80. MastenZales: I have powered off but not unplugged it . does it matter? MastenZales: i just now downed and unplugged and is now powereing up LinksysTechSupport Padillo: Okay. MastenZales: it did not fix it MastenZales: is it possible that the web configuation is corrupted?> How do I get it back? Where is it stored? LinksysTechSupport Padillo: Try to access the web-interface of the efg80. MastenZales: Yes, that is why i contacted tech support. I cannot access the web interface. LinksysTechSupport Padillo: You may also try to reset the device. MastenZales: how do I reset it? MastenZales: and what will I loose in the process? LinksysTechSupport Padillo: In doing that, all the settings that you set on it will be back to the default value. MastenZales: ip and everything? Will I loose my data and shares? LinksysTechSupport Padillo: Yes, but before doing that try to unplug the power from the efg80 for about a minute. MastenZales: ok MastenZales: reset is a bit distructive It holds lots of company data. MastenZales: it is unplugged MastenZales: where is the config info kept? Is it possible to get access to it? MastenZales: ok powering it backup LinksysTechSupport Padillo: Thrn try to access the web-interface of the device. MastenZales: the web interface does not appear. LinksysTechSupport Padillo: Did you changed the IP address on the efg80? MastenZales: I cannot get to an interface to change the ip. As i explained before, the setup wizard will not access the unit, i cannot access the webinterface. How do you suggest we change the ip? MastenZales: plus i can access the data with \\server but i see duplicate share names MastenZales: It must be becase the mirror is broken LinksysTechSupport Padillo: Try to launch your internet explorer and on the address field type http://192.168.0.2. MastenZales: yes, I do that but i cannot get the web interface to work. LinksysTechSupport Padillo: Are you using a router? MastenZales: my ip are different but i can see the shares, ping and everything else. MastenZales: no it is on the local lan MastenZales: and on the same subnet LinksysTechSupport Padillo: What is the IP address? MastenZales: 10.10.10.20 MastenZales: subnetted 255.255.255.0 LinksysTechSupport Padillo: That is the IP address on the efg80? MastenZales: yes LinksysTechSupport Padillo: And that still doesn't work? MastenZales: yes it does not work! LinksysTechSupport Padillo: How about using the 192.168.0.2 IP address? MastenZales: it is not set to that ip and if it was , my shares would not be visible from the 10.x subnet LinksysTechSupport Padillo: You may try to set a static IP address to your pc. LinksysTechSupport Padillo: Set it on the same IP segment of your network. MastenZales: I have the same problem on all my office pc's MastenZales: I do not think it is ip related I has to be a failure on the system LinksysTechSupport Padillo: You may still try to set a static IP address to the pc and try to run the cd. MastenZales: that d
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Many of the manufacturers allow you to use online chat for tech support. It is great because every time they ask you the same question over and over again, you can cut and paste the same response.
//server no longers brings up a webpage. Also can no longer see the efg with the setup utility
Here is my last tech chat session with Linksys on a problem we had with the EFG80 NAS.
case id 2624601
MastenZales: Suddenly my dual hd efg80 shows duplicate sharess with ie folders public and public~1 AND the
LinksysTechSupport Padillo: Thank you for contacting Linksys chat support. How may I assist you?
MastenZales: hello thanks for answering
MastenZales: As you can see, we cannot get to a web interface on our efg80. It has been working flawlessly for over a year but today we noticed that we cannot access the web admin and that there are dual shares
LinksysTechSupport Padillo: You may try to unplug the power from the efg80.
MastenZales: I have powered off but not unplugged it . does it matter?
MastenZales: i just now downed and unplugged and is now powereing up
LinksysTechSupport Padillo: Okay.
MastenZales: it did not fix it
MastenZales: is it possible that the web configuation is corrupted?> How do I get it back? Where is it stored?
LinksysTechSupport Padillo: Try to access the web-interface of the efg80.
MastenZales: Yes, that is why i contacted tech support. I cannot access the web interface.
LinksysTechSupport Padillo: You may also try to reset the device.
MastenZales: how do I reset it?
MastenZales: and what will I loose in the process?
LinksysTechSupport Padillo: In doing that, all the settings that you set on it will be back to the default value.
MastenZales: ip and everything? Will I loose my data and shares?
LinksysTechSupport Padillo: Yes, but before doing that try to unplug the power from the efg80 for about a minute.
MastenZales: ok
MastenZales: reset is a bit distructive It holds lots of company data.
MastenZales: it is unplugged
MastenZales: where is the config info kept? Is it possible to get access to it?
MastenZales: ok powering it backup
LinksysTechSupport Padillo: Thrn try to access the web-interface of the device.
MastenZales: the web interface does not appear.
LinksysTechSupport Padillo: Did you changed the IP address on the efg80?
MastenZales: I cannot get to an interface to change the ip. As i explained before, the setup wizard will not access the unit, i cannot access the webinterface. How do you suggest we change the ip?
MastenZales: plus i can access the data with \\server but i see duplicate share names
MastenZales: It must be becase the mirror is broken
LinksysTechSupport Padillo: Try to launch your internet explorer and on the address field type http://192.168.0.2.
MastenZales: yes, I do that but i cannot get the web interface to work.
LinksysTechSupport Padillo: Are you using a router?
MastenZales: my ip are different but i can see the shares, ping and everything else.
MastenZales: no it is on the local lan
MastenZales: and on the same subnet
LinksysTechSupport Padillo: What is the IP address?
MastenZales: 10.10.10.20
MastenZales: subnetted 255.255.255.0
LinksysTechSupport Padillo: That is the IP address on the efg80?
MastenZales: yes
LinksysTechSupport Padillo: And that still doesn't work?
MastenZales: yes it does not work!
LinksysTechSupport Padillo: How about using the 192.168.0.2 IP address?
MastenZales: it is not set to that ip and if it was , my shares would not be visible from the 10.x subnet
LinksysTechSupport Padillo: You may try to set a static IP address to your pc.
LinksysTechSupport Padillo: Set it on the same IP segment of your network.
MastenZales: I have the same problem on all my office pc's
MastenZales: I do not think it is ip related I has to be a failure on the system
LinksysTechSupport Padillo: You may still try to set a static IP address to the pc and try to run the cd.
MastenZales: that d