Try SSW Incident PRO! - "Turn your Inbox into a task-tracking system with SSW Incident PRO!"
http://www.ssw.com.au/ssw/incidentpro/
This product appends status and time (e.g. estimated, actual) information to your emails - allowing you to track work and requests as they come in.
Also creates reports - If you are using Exchange, it even allows you to publicly expose your request list to the web.
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http://www.ssw.com.au/ssw/incidentpro/ This product appends status and time (e.g. estimated, actual) information to your emails - allowing you to track work and requests as they come in. Also creates reports - If you are using Exchange, it even allows you to publicly expose your request list to the web.