User: TheServiceDirector

We set up a web based request center

On: How Do You Manage Requests in Your Organization?

You should checkout RequestCenter from newscale (http://www.newscale.com) I work at a large insurance company in the east, and we have 400 people providing services to many divisions. This software allows for ordering services, tracking, workflow, and metrics. YMMV, but for us, it has worked well. We had tried creating our own, using a help desk, but all were both too expensive and didn't do what we wanted.