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User: nwempress

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  1. Looking for the same product TrackStudio may work on How Do You Manage Requests in Your Organization? · · Score: 1

    I'm realizing that Change Management may be the product that is really being looked for, but that adds dollars. When you're already crunched for money, and have a critical project that is tanking - now is not the time to ask for lots of money to install an issue-tracking system (or the time for staff to install, learn and use effectively)

    I've found one that I didn't see recommended in the logs called TrackStudio. Made by a company in Russia and is inexpensive. We've been unsuccessful downloading their demo for the current product and the demo of their upgrade is defintely BETA. Below is their reply to my request for information.

    It quite inexpensive for most international customers, Global License
    allows you unlimited servers/users, includes full Java source and annual support/upgrades - $1000. Additional year of support/upgrades - $500. For more information please check out:
    http://www.trackstudio.com/products-epricing .html

    Its cross-platform and supports several commercial and open source
    applications servers and DBMSs, please check out for more information:
    http://www.trackstudio.com/products- erequirements. html

    I suggest you download standalone version
    http://www.trackstudio.com/tse-27/TrackSt udioEnter priseSA-JRE-2.7.6.zip,
    it can be installed in 5 minutes and require no third-party software to download and install.

    PS. We plan to release TrackStudio 2.8 this month, some new features are:
    User Interface
    - Link-friendly URLs - easy link to TrackStudio page from e-mail, etc
    - All forms are printer-friendly
    - Per-user default (available after login) project.
    - Support copy operation for workflows, filters, user groups.
    - On-line help
    - Quick task search by keyword

    Task Management
    - Numeric Task Numbers
    - Calculated custom fields based on Java-like scripting language,
    allows to define very complex filters, reports and e-mail notification
    rules.
    - Support bulk edit for task budget, deadline and priority
    - Longtext task description and message
    - Start of task description has been added to task header
    - More easy to fill "Edit Category" and "Transition" pages
    - "Expire date" has been added for users
    - Allows enter color hex in "States" page

    Filters
    - Filter by submitter or handler group (search all bugs that submit
    customers).
    - "Last x messages" feature in message filter
    - Editable filter names and descriptions
    - Full text search
    - Sort by multiple columns
    - Allows to delete used filters

    Email submission
    - Per-project email submission rules
    - Import emails as new tasks or messages

    Email notification
    - HTML and plain text email notifications
    - Manager can edit subordinate filters and email notification rules.

    Integration
    - LDAP integration
    - User self-registration rules

    Other
    - Based on Hibernate 2.0, JasperReports 0.5.0
    - Check database integrity at startup
    - Support transfer data between DBMSs via XML import/export
    - Significant perfomance improvements on large (10000+ tasks)
    databases.

  2. Re:RT is God on How Do You Manage Requests in Your Organization? · · Score: 1

    Can you manage sub-issue messages under issues? Say that one issue really turned out to be three, or one portion had to be handed off to someone else - will it keep track of all the sub-issues as well as the main issue?