This is now the longest phone queue I've ever been in for any reason. As of now I've been holding for AT&T's porting administration for 5 hours and 15 minutes.
My port was authorized by my old carrier on 11/26 as well. Currently at 1 hour 57 minutes and 32 seconds of hold time with them today and still waiting...
Don't even go through customer care on LNP problems. They will tell you that your status is pending because they won't be able to connect to the LNP admin desk. It took several days of calling there to get someone that would level with me and tell me this. The direct number to this desk is 1-800-241-0335. Hope you have a long long time to wait on hold for someone to answer though. This is the third call I've had to make in 2 days there and the minimum hold time was 47 minutes. I am still currently waiting this morning. Currently at 1 hour 26 minutes and 09 seconds and still waiting.
It is rather difficult to remain civil when you calmly explain this is the xth time you've called about this problem and what you know about it. Then they still do the same routine, "please hold while I send a test signal". When they come back they tell you that you have a problem that you've already explained. DUH! Then they contact the resolution desk and come back and tell you there was "a glitch" and that it will be 3 hours to be fixed. When you explain that you've been told it will be 3 hours for 4 days then they give an answer like "we have to give them this time to work on your case."
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This is now the longest phone queue I've ever been in for any reason. As of now I've been holding for AT&T's porting administration for 5 hours and 15 minutes.
My port was authorized by my old carrier on 11/26 as well. Currently at 1 hour 57 minutes and 32 seconds of hold time with them today and still waiting...
Don't even go through customer care on LNP problems. They will tell you that your status is pending because they won't be able to connect to the LNP admin desk. It took several days of calling there to get someone that would level with me and tell me this. The direct number to this desk is 1-800-241-0335. Hope you have a long long time to wait on hold for someone to answer though. This is the third call I've had to make in 2 days there and the minimum hold time was 47 minutes. I am still currently waiting this morning. Currently at 1 hour 26 minutes and 09 seconds and still waiting.
It is rather difficult to remain civil when you calmly explain this is the xth time you've called about this problem and what you know about it. Then they still do the same routine, "please hold while I send a test signal". When they come back they tell you that you have a problem that you've already explained. DUH! Then they contact the resolution desk and come back and tell you there was "a glitch" and that it will be 3 hours to be fixed. When you explain that you've been told it will be 3 hours for 4 days then they give an answer like "we have to give them this time to work on your case."