I work in healthcare IT, and at a previous site supported an application to print "alert" notices to several hospital big-wig printers if a VIP patient was admitted to the hospital. The CEO's assistant, not a very tech-friendly person to begin with, was always certain to point fingers and blow horns and ensure everyone knew when a printout didn't come, it was the INFORMATION SYSTEMS department's fault! One day, after receiving a complaint that she did not receive several printouts when 5 VIP patients had been admitted in the span of 2 days, I started my investigation by visiting all the other printers first, and confirmed they had all received their printouts. When I went to the CEO's office, I checked the print server (yes, we sent it) the queue (yes, the printer says it got it) and the printer (working normally). On my way out of the office, promising to "never let this happen again," I looked at the assistant's desk, and right on top of a stack of paper thick as a ream, were all 5 VIP printouts. I didn't bother arguing this one.
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I work in healthcare IT, and at a previous site supported an application to print "alert" notices to several hospital big-wig printers if a VIP patient was admitted to the hospital. The CEO's assistant, not a very tech-friendly person to begin with, was always certain to point fingers and blow horns and ensure everyone knew when a printout didn't come, it was the INFORMATION SYSTEMS department's fault! One day, after receiving a complaint that she did not receive several printouts when 5 VIP patients had been admitted in the span of 2 days, I started my investigation by visiting all the other printers first, and confirmed they had all received their printouts. When I went to the CEO's office, I checked the print server (yes, we sent it) the queue (yes, the printer says it got it) and the printer (working normally). On my way out of the office, promising to "never let this happen again," I looked at the assistant's desk, and right on top of a stack of paper thick as a ream, were all 5 VIP printouts. I didn't bother arguing this one.