I do DSL tech support for a large telco with a three letter name starting with "S" and ending with "C" and I have to bite my lip every time these poor, dumb people call in connecting their brand new Dells and Compaqs to the DSL with no firewall and not a clue as to what Windows Update is and why they need it. The reason I bite my lip is that Windows Update and firewalls are outside my scope of support and I was already told by my team lead not to waste time helping people with that stuff. Even worse, offical training tells us to leave the Windows firewall off when configuring a PPPoE connection - I am not making that up!
It's sad and irresponsible to let these people wander onto the Internet with their unprotected Windows computers like dogs wandering onto the freeway.
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I do DSL tech support for a large telco with a three letter name starting with "S" and ending with "C" and I have to bite my lip every time these poor, dumb people call in connecting their brand new Dells and Compaqs to the DSL with no firewall and not a clue as to what Windows Update is and why they need it. The reason I bite my lip is that Windows Update and firewalls are outside my scope of support and I was already told by my team lead not to waste time helping people with that stuff. Even worse, offical training tells us to leave the Windows firewall off when configuring a PPPoE connection - I am not making that up!
It's sad and irresponsible to let these people wander onto the Internet with their unprotected Windows computers like dogs wandering onto the freeway.