While working as a Systems Consultant for a short while my boss (the COO) decided to increase revenues by contracting us out to be on call for the local Internation Airport. We had to carry a pager and needed to give them a 1 hour response time. Problem is--my boss signed us up for the contract but never got us any trianing or received any documentation on the Miltope printers used to print plane tickets and and bagage tickets. I was called out to fix this miltope printer because it was misaligned. Our support line was no help at all, none of the tech support people had ever herd of, used, or fixed a miltope printer. So I deicded to disassemble it to see if its physically out of alignment. Anyways, as I took out a screw from the machine, I herd a shaft near the print head drop down--unfortunalty, there was a metal plate preventing me from putting it back into place. The only way to rmeove the metal plate was to strip the entire machine down to just the case (take out all electronics etc) Luckily with some persuasion I was able to get the part back in place without going through the toruble (Aobut 1.5 hours later) BUT I still hadn't fixed the alignment issue. I finally got someone on tech support who told me I had to push the buttons on the front in a special combination but he didn't know the combination. Another 30min later I had luckily done something right and the printer was realigned. That was the first and last time I worked on a miltope printer.
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What they're not saying is that funding provided by Microsoft.
While working as a Systems Consultant for a short while my boss (the COO) decided to increase revenues by contracting us out to be on call for the local Internation Airport. We had to carry a pager and needed to give them a 1 hour response time. Problem is--my boss signed us up for the contract but never got us any trianing or received any documentation on the Miltope printers used to print plane tickets and and bagage tickets. I was called out to fix this miltope printer because it was misaligned. Our support line was no help at all, none of the tech support people had ever herd of, used, or fixed a miltope printer. So I deicded to disassemble it to see if its physically out of alignment. Anyways, as I took out a screw from the machine, I herd a shaft near the print head drop down--unfortunalty, there was a metal plate preventing me from putting it back into place. The only way to rmeove the metal plate was to strip the entire machine down to just the case (take out all electronics etc) Luckily with some persuasion I was able to get the part back in place without going through the toruble (Aobut 1.5 hours later) BUT I still hadn't fixed the alignment issue. I finally got someone on tech support who told me I had to push the buttons on the front in a special combination but he didn't know the combination. Another 30min later I had luckily done something right and the printer was realigned. That was the first and last time I worked on a miltope printer.