AT&T used to (and might still). My experiences with them felt a smidgen backwards. Every time I typed in a question to the support girl, the response I received was:
A) "hang on"
B) Completely unrelated to my issue
C) Took her 5 minutes to type out
and/or
D) Meant for someone else she was attempting, badly, to multitask with, along with an appology.
It took almost 45 minutes to answer a fairly simple question (regarding accessing account information) and I couldn't help think that her interview included a phrase like "Oh fer sure, I chat all the time with lots of strangers and like, totally know all the lingo. LOL"
I liked the immediacy of it, but the execution was pretty horrible. Probably not cost effective for the company either.
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Not fluent.
AT&T used to (and might still). My experiences with them felt a smidgen backwards. Every time I typed in a question to the support girl, the response I received was:
A) "hang on"
B) Completely unrelated to my issue
C) Took her 5 minutes to type out
and/or
D) Meant for someone else she was attempting, badly, to multitask with, along with an appology.
It took almost 45 minutes to answer a fairly simple question (regarding accessing account information) and I couldn't help think that her interview included a phrase like "Oh fer sure, I chat all the time with lots of strangers and like, totally know all the lingo. LOL"
I liked the immediacy of it, but the execution was pretty horrible. Probably not cost effective for the company either.