I myself am an Oracle DBA. I have been dependent upon Oracle's metalink system for quite sometime. Here is what I think makes it work:
1) Forum - Ability for users to post questions where responses can be made by both Oracle or other members of metalink. Forums, in there case, are broken down into categories and/or application Groups..eg. Database Server Administration, Backup and Recovery, Performance, etc..
2) Bulletins or Notes - Ability for privileged oracle reps to post information in regards to ways to do things that many had questions about or had confusion about.
3) Bugs - Ability for Oracle to post Bug messages to describe a bug, the test case, ways to reproduce, and solutions.
4) Mass Search - Ability to search any of the above documents types in one universal search engine.
5) Bookmarks - Ability to bookmark any of the above document types (Bulletin/Notes, Bugs, Forum Message).
6) Save Searches - Ability for users to save prior searches
7) Patch database - ability to search for software patches
The above is how Oracle and its users can leverage knowledge in a very efficient way. I suppose many IT companies could utilize a system such as this.
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I myself am an Oracle DBA. I have been dependent upon Oracle's metalink system for quite sometime. Here is what I think makes it work:
1) Forum - Ability for users to post questions where responses can be made by both Oracle or other members of metalink. Forums, in there case, are broken down into categories and/or application Groups..eg. Database Server Administration, Backup and Recovery, Performance, etc..
2) Bulletins or Notes - Ability for privileged oracle reps to post information in regards to ways to do things that many had questions about or had confusion about.
3) Bugs - Ability for Oracle to post Bug messages to describe a bug, the test case, ways to reproduce, and solutions.
4) Mass Search - Ability to search any of the above documents types in one universal search engine.
5) Bookmarks - Ability to bookmark any of the above document types (Bulletin/Notes, Bugs, Forum Message).
6) Save Searches - Ability for users to save prior searches
7) Patch database - ability to search for software patches
The above is how Oracle and its users can leverage knowledge in a very efficient way. I suppose many IT companies could utilize a system such as this.