You may want to try Dameware Mini-Remote from www.dameware.com. I user it instead of the Track-IT Remote and it works great in out enterprise. We do use Track-It Helpdesk and I must admit that I don't understand why other users have had so much trouble with it. We have 11 offices in 7 states and I implemented Track-IT without any trouble. It runs smoothly and has never locked up our machines.
I am the Track-IT administrator for our Helpdesk and was able to install and configure the application on our applications server, link to the database on our SQL server, and install the client on 13 technician's PCs in about 2 hours with no problems. We have used Track-IT for the past year and have recently renewed our subscription. I am pleased with the service and support that Numara software (Track-IT's owner) has provided us. I have attended free seminars provided by Numara software and have been treated very well by the support staff. Thwy answer our questions in a timely manner and are very knowledgeable in the subject matter. It still has a long way to go as far as fuctionality in some areas, but overall it has been a great product that has produced a respecable ROI.
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You may want to try Dameware Mini-Remote from www.dameware.com. I user it instead of the Track-IT Remote and it works great in out enterprise. We do use Track-It Helpdesk and I must admit that I don't understand why other users have had so much trouble with it. We have 11 offices in 7 states and I implemented Track-IT without any trouble. It runs smoothly and has never locked up our machines.
I agree. I am the Track-IT admin for my company and have not experienced any of these issues.
I am the Track-IT administrator for our Helpdesk and was able to install and configure the application on our applications server, link to the database on our SQL server, and install the client on 13 technician's PCs in about 2 hours with no problems. We have used Track-IT for the past year and have recently renewed our subscription. I am pleased with the service and support that Numara software (Track-IT's owner) has provided us. I have attended free seminars provided by Numara software and have been treated very well by the support staff. Thwy answer our questions in a timely manner and are very knowledgeable in the subject matter. It still has a long way to go as far as fuctionality in some areas, but overall it has been a great product that has produced a respecable ROI.