User: BasementNerd

Sony made good on the deal

On: Digital Camera Failures

I have a Handycam DCR-TRV38, and a month ago ran into the black LCD problem. After a month of procrastination, I finally called Sony after seeing the announcement on their homepage that they would take care of this problem for free.

The page can be found here: http://esupport.sony.com/perl/news-item.pl?mdl=DCR TRV38&news_id=95

Twenty minutes of nauseating fact-checking pleasantries later, I get resolution. Free shipping, and a working camera "in 10-14 business days."

Gotta give it up for the right way to take care of this before the old class-action suit sets in.