soldier: Our tank is down - the radar's out, the tracking and targetting is out and the engine won't start - we're surrounded and the enemy are closing in on us.
support: I'll just create a ticket for you. you need to use this number every time you contact us about this problem. but only this problem.
soldier: jeez!
support: have you tried rebooting your tank?
soldier: of course we have. It still won't move.
support: could you try again for me?
soldier: no, this urgent and it won't make a difference.
support: okay,... go to your tank's control panel (you can find it in My Tank(TM)) and double click 'MS KillForeigners Pro' (hopefully you've had the friendly-fire patch applied).
soldier: it's not there!
support: are you sure? it should be; it's a standard application. we include it in all builds.
soldier: it aint there. quick they're getting closer and they have armour peircing weapons.
support: okay, i'll have to call a contractor because we don't actually support MS KF Pro. He'll be about two hours; he's stuck in traffic near a pub.
soldier: [blood curdling screams followed by explosion and white noise]
support: [to self] I hate it when that happens, we've got no way of getting those tickets off the system and it really distorts our performance under the service level agreement.
[heard from the next cubicle] the person who deals with nuclear weapons is on his lunch break. Have you tried rebooting your intercontinental ballistic missile?
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Slightly OT but, the police in the UK no longer get toughened hardware as it is usually seen as a 'challenge'.
Ironically normal hardware tends to last longer as nobody tries to find out how high it can bounce and still work.
I seem to remember he had plenty of help from the world's arms dealing community
support: Hello, tech support; how can I help you?
soldier: Our tank is down - the radar's out, the tracking and targetting is out and the engine won't start - we're surrounded and the enemy are closing in on us.
support: I'll just create a ticket for you. you need to use this number every time you contact us about this problem. but only this problem.
soldier: jeez!
support: have you tried rebooting your tank?
soldier: of course we have. It still won't move.
support: could you try again for me?
soldier: no, this urgent and it won't make a difference.
support: okay, ... go to your tank's control panel (you can find it in My Tank(TM)) and double click 'MS KillForeigners Pro' (hopefully you've had the friendly-fire patch applied).
soldier: it's not there!
support: are you sure? it should be; it's a standard application. we include it in all builds.
soldier: it aint there. quick they're getting closer and they have armour peircing weapons.
support: okay, i'll have to call a contractor because we don't actually support MS KF Pro. He'll be about two hours; he's stuck in traffic near a pub.
soldier: [blood curdling screams followed by explosion and white noise]
support: [to self] I hate it when that happens, we've got no way of getting those tickets off the system and it really distorts our performance under the service level agreement.
[heard from the next cubicle] the person who deals with nuclear weapons is on his lunch break. Have you tried rebooting your intercontinental ballistic missile?
As a consultant who compiles his own system from source, why don't you make a distro that works out of the box for your needs?
Surely it can't be that hard to make a distro that 'tends to work more' than an off the shelf one?