Warez Kiddie? Show some respect, groups like this who release warez to the computer populace are anything but " kiddie" show some damn respect seriously, people like this are new age freedom fighters. They make no profit from doing stuff like this, it's for the love of free software and the challenge of reverse engineering.
If you don't believe this, then never, ever question the business practices of microsoft or AOL.
I actually work for sony. Well sony online entertainment. In any event. If you ask for the legal department there it gets a real swift negative reaction. On the other hand if you deal strictly with the CS you get a swift and fair resolution the majority of the time. Just food for thought. I am glad no one thought I was trolling. this has been a horrible expierence for me.
And just to upddate. I got my karma back. Sure enough my name is mispelled and my customer information reads to some phone number in the 562 area. Which is not near me.
Thanks for listening.
I registered an account just to post on this topic. For Rio to beat anything at all they'd have to have equal customer service. As it stands they don't. I own a karma. The shitty rio stick broke. I am a real careful guy so I don't know how it happened but the piece of shit broke. Literally broke right off. I don't want to lambaste the mechanical design but the workmanship just seemed shoddy.
Then the rio wheel slipped off. All within 2 months of ownning the thing. Fine maybe I got a shitty one whatever I'll RMA it. First thing I noticed customer service is outsourced and is area code 650. Meaning I had to pay to talk to someone who can only handle tier 1 problems. Fine, that's the way it's down now. Sure enough after 3 15 minute phonecalls and two messed up RMA numbers given to me on " accident " I got my RMA number, sent the package in. To an address in Texas.
Paid for priorty mail. Fine. Package got lost. Of course. Called Back to 650 customer service. Had it escalated from call center in India to something called legacy support - another third party CS agency. Within the span of one month they had done nothing to return my calls so I began emailing them
They intially explained the lack of calls as they had gotten the wrong address and phone number for me; someone in India took my information down incorrectly. They (Rio Customer service) ended up discussing my situation with someone who they thought was my wife. I am not married, and don't even live in the same state as the person they called. They then got the tracking number I e-mailed them wrong 6 times. I wanted to document to them that I emailed it but they got it wrong 6 fucking times. I put in the number in the title the signature, everywhere.
They still got it wrong. Mind you they never once called me back. Eventually I cut and pasted it from the USPS website. Magically they then learned that I was in fact telling the truth, but that no one at their texas RMA office could be found to sign for the package so it was never documented as being recieved.
Finally I got the matter escalated to a supervisor. At this point it had been one and half months. They not only refused to give me the supervisor's e-mail. They refused to return my phone calls. This lasted two weeks. I finally faxed a copy of every e-mail to their coroporate office, two days later I got a response via e-mail my karma would arrive today. It did. So after nearly two months and 30$ I got it back. Yay.
Sorry I just had to rant and wanted to warn peopel about RIO. I'll be making a webpage filled with e-mails and dates and times documenting the veracity of my claim. So it's not that I wish to drum up support here. Please note though that when you buy from a company you buy into their customer service. I own a ibook. I've had amazing customer service from apple. I have had the worst customer service expierence of my life with RIO.
That in my opinion is why Rio can't be an Ipod Killer. They don't have the customer service for it.
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If you don't believe this, then never, ever question the business practices of microsoft or AOL.
I actually work for sony. Well sony online entertainment. In any event. If you ask for the legal department there it gets a real swift negative reaction. On the other hand if you deal strictly with the CS you get a swift and fair resolution the majority of the time. Just food for thought. I am glad no one thought I was trolling. this has been a horrible expierence for me. And just to upddate. I got my karma back. Sure enough my name is mispelled and my customer information reads to some phone number in the 562 area. Which is not near me. Thanks for listening.
I registered an account just to post on this topic. For Rio to beat anything at all they'd have to have equal customer service. As it stands they don't. I own a karma. The shitty rio stick broke. I am a real careful guy so I don't know how it happened but the piece of shit broke. Literally broke right off. I don't want to lambaste the mechanical design but the workmanship just seemed shoddy. Then the rio wheel slipped off. All within 2 months of ownning the thing. Fine maybe I got a shitty one whatever I'll RMA it. First thing I noticed customer service is outsourced and is area code 650. Meaning I had to pay to talk to someone who can only handle tier 1 problems. Fine, that's the way it's down now. Sure enough after 3 15 minute phonecalls and two messed up RMA numbers given to me on " accident " I got my RMA number, sent the package in. To an address in Texas. Paid for priorty mail. Fine. Package got lost. Of course. Called Back to 650 customer service. Had it escalated from call center in India to something called legacy support - another third party CS agency. Within the span of one month they had done nothing to return my calls so I began emailing them They intially explained the lack of calls as they had gotten the wrong address and phone number for me; someone in India took my information down incorrectly. They (Rio Customer service) ended up discussing my situation with someone who they thought was my wife. I am not married, and don't even live in the same state as the person they called. They then got the tracking number I e-mailed them wrong 6 times. I wanted to document to them that I emailed it but they got it wrong 6 fucking times. I put in the number in the title the signature, everywhere. They still got it wrong. Mind you they never once called me back. Eventually I cut and pasted it from the USPS website. Magically they then learned that I was in fact telling the truth, but that no one at their texas RMA office could be found to sign for the package so it was never documented as being recieved. Finally I got the matter escalated to a supervisor. At this point it had been one and half months. They not only refused to give me the supervisor's e-mail. They refused to return my phone calls. This lasted two weeks. I finally faxed a copy of every e-mail to their coroporate office, two days later I got a response via e-mail my karma would arrive today. It did. So after nearly two months and 30$ I got it back. Yay. Sorry I just had to rant and wanted to warn peopel about RIO. I'll be making a webpage filled with e-mails and dates and times documenting the veracity of my claim. So it's not that I wish to drum up support here. Please note though that when you buy from a company you buy into their customer service. I own a ibook. I've had amazing customer service from apple. I have had the worst customer service expierence of my life with RIO. That in my opinion is why Rio can't be an Ipod Killer. They don't have the customer service for it.