I'm a sales manager at what I would consider a big box store. We have not been hit with any issues of this nature that I'm aware of, and i have not heard of any issues from any one in corporate. Yes we do hold back a certain amount of our margin, but that amount depends on the previous years shrink rate. We do all so pass some of the cost off to our customers, but you can not survive in this day and age if you do not.
The issues that have been prevalent this holiday season how ever are quick change artists. A quick change artist is usually purchasing small items $5 or less, and arguing to have given a larger bill then the cashier rang up the tendered amount for. They usually hit busy lines so the cashier will not argue so much and just give in rather then making the customers in line wait.
That has been the biggest issue we have been fighting this holiday season, I know from a few of the other managers in the region they have been battling it as well. IS there any one else out there having any similar issues?
How ever after reading about this article I will keep a closer eye on it to see if there are any instances of this going on.
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I'm a sales manager at what I would consider a big box store. We have not been hit with any issues of this nature that I'm aware of, and i have not heard of any issues from any one in corporate. Yes we do hold back a certain amount of our margin, but that amount depends on the previous years shrink rate. We do all so pass some of the cost off to our customers, but you can not survive in this day and age if you do not. The issues that have been prevalent this holiday season how ever are quick change artists. A quick change artist is usually purchasing small items $5 or less, and arguing to have given a larger bill then the cashier rang up the tendered amount for. They usually hit busy lines so the cashier will not argue so much and just give in rather then making the customers in line wait. That has been the biggest issue we have been fighting this holiday season, I know from a few of the other managers in the region they have been battling it as well. IS there any one else out there having any similar issues? How ever after reading about this article I will keep a closer eye on it to see if there are any instances of this going on.