Money-grab is the business model of Verizon. Everything new charge and variation is predicated on nickel-and-diming customers. What is amazing here is they have come up with something that people will actually notice, especially after the Bank of America ATM fiasco, when they normally work with tiny charges that no one is supposed to see. On the other hand, using autopay with credit card has never cost anything and still doesn't, and most utilities (water, gas, electricity) already charge similarly for the payment procedures for which Verizon is going to charge. So the real question is, do you accept their business model and keep your account, or do you leave? I'm leaving.
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Money-grab is the business model of Verizon. Everything new charge and variation is predicated on nickel-and-diming customers. What is amazing here is they have come up with something that people will actually notice, especially after the Bank of America ATM fiasco, when they normally work with tiny charges that no one is supposed to see. On the other hand, using autopay with credit card has never cost anything and still doesn't, and most utilities (water, gas, electricity) already charge similarly for the payment procedures for which Verizon is going to charge. So the real question is, do you accept their business model and keep your account, or do you leave? I'm leaving.