A friend of mine had his AC adapter replaced due to it smoking and setting on fire. The thing was sitting right next to him too. I even saw the burn marks on his pants. Not cool.
He called Dell that evening, and the managers pleaded and begged him not to sue the company. My friend was too nice, though, and only asked for a replacement adapter (which arrived the next day.) Probably explains why his customer service turnaround is so much faster than anyone else I have met
Slashdot Mirror
A friend of mine had his AC adapter replaced due to it smoking and setting on fire. The thing was sitting right next to him too. I even saw the burn marks on his pants. Not cool. He called Dell that evening, and the managers pleaded and begged him not to sue the company. My friend was too nice, though, and only asked for a replacement adapter (which arrived the next day.) Probably explains why his customer service turnaround is so much faster than anyone else I have met