I work for a Technical Hotline and our calls are monitored by a live person(supervisor) Not only is this a handy training tool, but can also help if we get an angry customer. Most people don't know we can hear them when on "hold" (actually the mute button, which on my headset is 100% effective) It's really no big deal, we don't even know when we are being monitored. They WILL NOT listen to a private call, but most of us use our cel phones for that. Big Brother?? I don't think so...
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They should put the same stickers on the front of bibles, just replace Evolution with Creationism.
I work for a Technical Hotline and our calls are monitored by a live person(supervisor) Not only is this a handy training tool, but can also help if we get an angry customer. Most people don't know we can hear them when on "hold" (actually the mute button, which on my headset is 100% effective) It's really no big deal, we don't even know when we are being monitored. They WILL NOT listen to a private call, but most of us use our cel phones for that. Big Brother?? I don't think so...