Customer experience is far more than load speed, therefore measuring Customer Experience by means of site performance makes no sense. Maybe your customers don't care about load speed, but want more dancing baby gifs. Getting inside the head of the customer is the only way to know what they want and how to give it to them. Learn what is important to your customers, then you can accurately define what/how to measure. Look into Opinionlab www.opinionlab.com
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Customer experience is far more than load speed, therefore measuring Customer Experience by means of site performance makes no sense. Maybe your customers don't care about load speed, but want more dancing baby gifs. Getting inside the head of the customer is the only way to know what they want and how to give it to them. Learn what is important to your customers, then you can accurately define what/how to measure. Look into Opinionlab www.opinionlab.com
Used at my Fortune 500 company to monitor thousands of Win/Linux/Solaris. http://www.bb4.org/