I went through a similar experience with a Sony CD (Star Search) that would not burn to a CD as advertised. Sony never answered the emails for help. Borders said I could not return it since it was opened. I finally called Borders corporate office and they gave me a gift card for the hassle.
The retail channel is not ready to handle DRM-related issues.
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I went through a similar experience with a Sony CD (Star Search) that would not burn to a CD as advertised. Sony never answered the emails for help. Borders said I could not return it since it was opened. I finally called Borders corporate office and they gave me a gift card for the hassle. The retail channel is not ready to handle DRM-related issues.