lol. i'm glad for you and i wish you the best of luck. but seriously, lemme know how your turn over rate is in 6 months. if these people are as qualified as you say, they certainly won't stick around and do technical support for the masses for any length of time.
nope. never mentioned racism. and considering the isp i work for has outsourced centers all over the world, i'm pretty familiar with why people are so fed up with non american tech support. think about if you called someone on the phone to get directions to do something you were not terribly familiar with. now, consider that this person has a very heavy accent, and they're using words you've never heard. on top of that, customer service standards are very different in other cultures, so what someone in india may consider par for the course, an american would take great offense to. see where this is going? nonetheless, i know my indian counterparts are supposed to follow the same scripts i do, so it becomes an issue of who can make the customer happier (this does not always include fixing the issue!) *shrugs* honestly i think its just all based on perception.
*nods* the isp i work for has a set protocol for every issue that comes in. as long as you're semi-literate, you can do the job. while trying to explain to another "technician" that x files are stored on our servers, she returned with, "what's a server?"
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lol. i'm glad for you and i wish you the best of luck. but seriously, lemme know how your turn over rate is in 6 months. if these people are as qualified as you say, they certainly won't stick around and do technical support for the masses for any length of time.
nope. never mentioned racism. and considering the isp i work for has outsourced centers all over the world, i'm pretty familiar with why people are so fed up with non american tech support. think about if you called someone on the phone to get directions to do something you were not terribly familiar with. now, consider that this person has a very heavy accent, and they're using words you've never heard. on top of that, customer service standards are very different in other cultures, so what someone in india may consider par for the course, an american would take great offense to. see where this is going? nonetheless, i know my indian counterparts are supposed to follow the same scripts i do, so it becomes an issue of who can make the customer happier (this does not always include fixing the issue!)
*shrugs* honestly i think its just all based on perception.
*nods* the isp i work for has a set protocol for every issue that comes in. as long as you're semi-literate, you can do the job. while trying to explain to another "technician" that x files are stored on our servers, she returned with, "what's a server?"