Similar situation here,
They feel that they should be paid for the healthcare service they provide. Nobody is reimbursing them for dealing with your crappy insurance. I am the IT department for an independent pharmacy and my hardest task has been convincing the 50somthing-technophobe-owners that it really is a good thing. At present we spend 10% of time and effort on the patient and 90% dealing with 3rd party problems.
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Similar situation here, They feel that they should be paid for the healthcare service they provide. Nobody is reimbursing them for dealing with your crappy insurance. I am the IT department for an independent pharmacy and my hardest task has been convincing the 50somthing-technophobe-owners that it really is a good thing. At present we spend 10% of time and effort on the patient and 90% dealing with 3rd party problems.