Re:fuck SBC and their outsorced tech support
on
SBC Might Buy AT&T
·
· Score: 1
Now that I think of it, not 1 of the outsourced techs even asked how my network was configured.
i guess you're right coz they dont support networking on the first place. but you see man, even if you ask for TIER 2 which are mostly Americans, they will tell you the same thing... that they cant support Linux and networking, but in an American way of saying things.
I guess I get what SBC pays for. that's the whole point, SBC is paying less by outsourcing their tech support, but not all outsourced techs are as bad as you think. it was just so unfortunate that you talked to the persons that cant explain effectively.
but from all the commotions, its still an American company that benefits the most.
Re:fuck SBC and their outsorced tech support
on
SBC Might Buy AT&T
·
· Score: 1
And my DSL/PPPoE/Linux problem is still not solved because they only want Windows and Mac using their version of the internet!
------
so they support Win and Mac, that's it. you decided to use Linux which not very common, so accept the responsibility of troubleshooting it yourself.
i have a friend working as a tech for SBC DSL and he said that out of every 10 calls only 1 is a real DSL Line problem... most of them are spyware, software and computer issues. and out that every 10 calls only half knows whats the difference between a right and left click.
and what are you using again... Linux? and u called 5 times for a tech support for your linux? damn your a spoiled brat.
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Now that I think of it, not 1 of the outsourced techs even asked how my network was configured.
i guess you're right coz they dont support networking on the first place. but you see man, even if you ask for TIER 2 which are mostly Americans, they will tell you the same thing... that they cant support Linux and networking, but in an American way of saying things.
I guess I get what SBC pays for.
that's the whole point, SBC is paying less by outsourcing their tech support, but not all outsourced techs are as bad as you think. it was just so unfortunate that you talked to the persons that cant explain effectively.
but from all the commotions, its still an American company that benefits the most.
And my DSL/PPPoE/Linux problem is still not solved because they only want Windows and Mac using their version of the internet! ------ so they support Win and Mac, that's it. you decided to use Linux which not very common, so accept the responsibility of troubleshooting it yourself. i have a friend working as a tech for SBC DSL and he said that out of every 10 calls only 1 is a real DSL Line problem... most of them are spyware, software and computer issues. and out that every 10 calls only half knows whats the difference between a right and left click. and what are you using again... Linux? and u called 5 times for a tech support for your linux? damn your a spoiled brat.