So in light of this news, should cable companies change their tech support policy?
Every once in a while my cable internet slows down or just drops out, and it's due to something "outside". After double checking that I can ping/connect to my firewall router, I have to call tech support.
One of the first questions they ask is "do you have a hardware firewall/router" followed by "remove your computer from the firewall/router and connect it directly into the cable modem". I guess that they want to ping/verify the DHCP to my local machine, which is normally blocked by the router.
I guess my the choice is between: not having internet connectivity, or being connected and getting hacked?
And from the it's so strange it has to be true department, last month my neighbor found a novel use for the cable wire as it passed over her porch : hanging potted plants. The amazing part is that she managed to make loops/knots in the wire for each plant. I think the highlight was hearing "what the hell?!?!" followed by "I think we found your problem" from the kindly support tech. Guess that was a first for him too!
hey, are they hiring?
Then again I'm guilty of my own sins... I ripped a drive out of live server to show off a hot-swap RAID system. Unfortunately, the drive didn't sync up had to be sent out for a warranty replacement. What a way to show off the server room to a prospective boss!
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So in light of this news, should cable companies change their tech support policy? Every once in a while my cable internet slows down or just drops out, and it's due to something "outside". After double checking that I can ping/connect to my firewall router, I have to call tech support. One of the first questions they ask is "do you have a hardware firewall/router" followed by "remove your computer from the firewall/router and connect it directly into the cable modem". I guess that they want to ping/verify the DHCP to my local machine, which is normally blocked by the router. I guess my the choice is between: not having internet connectivity, or being connected and getting hacked? And from the it's so strange it has to be true department, last month my neighbor found a novel use for the cable wire as it passed over her porch : hanging potted plants. The amazing part is that she managed to make loops/knots in the wire for each plant. I think the highlight was hearing "what the hell?!?!" followed by "I think we found your problem" from the kindly support tech. Guess that was a first for him too!
hey, are they hiring? Then again I'm guilty of my own sins... I ripped a drive out of live server to show off a hot-swap RAID system. Unfortunately, the drive didn't sync up had to be sent out for a warranty replacement. What a way to show off the server room to a prospective boss!