I don't think it's a surprise that they deal better with a real emergency than normal ordering/support. Day to day stuff is always harder to raise enthusiam (and standards) for. Not an excuse for poor general service I admit, but not unexpected.
My PC was one of those held up by this problem, and whilst it's irritating not to get my hands on my new kit I think Dell have delt with it very well. I got a very apologetic phonecall and it's only going to be a couple of days late - far better than sending out infected machines.
Slashdot Mirror
I don't think it's a surprise that they deal better with a real emergency than normal ordering/support. Day to day stuff is always harder to raise enthusiam (and standards) for. Not an excuse for poor general service I admit, but not unexpected.
My PC was one of those held up by this problem, and whilst it's irritating not to get my hands on my new kit I think Dell have delt with it very well. I got a very apologetic phonecall and it's only going to be a couple of days late - far better than sending out infected machines.
Somatizer